Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@liwir.com
or any questions or concerns that you do not find addressed in this FAQ you can contact us using the above Contact Customer Support link ( https://liwir.com/pages/contact-us) or Live Chat.
Our business hours are 8am - 5pm, Monday - Friday, PST and all inquiries are answered in the order received. Please note, our office is closed in observance of all major holidays.
we founded LIWIR store because we wanted to create a trustworthy and inspiring place for you to find everything you need to be stylish and cool (and, let's face it because we really like being cool)
we print on the softest tees around. The vast majority are 100% ringspun cotton, although we figured you wouldn't mind some super-soft heathered tri-blend here and there! They are tagged, bagged and ready for action we hope you 'll get lost in our designs and products and we'd like to thank you for your trust
LIWIR takes your privacy and security seriously. All payment information you select to be stored is stored using industry standard 256 bit encryption.
you can see previous orders using one of the two below methods:
Account Order History
Log In by click on person icon
after that click the icon again
Click "my account"
there you will see your order history along with account details
Why is my estimated arrival date at checkout so far out? I want my stuff now! Due to the fact that all our items are made and printed to order, all estimated arrival dates include the max potential processing time as well as exclude blackout dates and weekends from the delivery schedule. This is our maximum estimated delivery date we believe your package will arrive to you by.
All our prices are currently listed in USD, and you can choose other currency like, EUR, CHF, GBP
If an item is out of stock is means we no longer carry it or we don't have the inventory you're requesting to print on. Sometimes we'll get more in, sometimes we won't. It varies heavily from product to product.
We ship to over 180 countries annually. Once you have added at least one product to your shopping cart and provided a shipping address, shipping options will be shown. For shipments outside the U.S., your order may be subject to VAT (Value Added Tax), import duties and taxes, which are levied once your package reaches your country. LAWYER ships your package DDU (Duties and Taxes Unpaid), and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Unfortunately, LAWYER is not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions.
you can visit our Chart in every product page to take a look at all our different blank types and sizes. The sizes listed use standard body measurements
Please note that while we do our best to minimize this, 100% cotton shirts can shrink depending on the method of washing so if you are in between sizes you may want to order up to be safe.
To best preserve the life of the design, we do recommend washing our apparel inside out, cold or lukewarm water, gentle cycle and either tumble drying low or line drying.
All LIWIR Collective products are custom printed. This means that when you order them, the blanks get sent to the printer and your item is made especially for you. All custom printed products require 5 days of processing in average to allow for the printing and QA process.
Please click here and fill your info in the form, include a picture of the wrong or defective item. This will allow us to verify the mistake and take care of it right away. Please let us know if you would like a replacement or a refund. We do not require you to return the tee if it is in fact defective.
Any package which fails to deliver or is refused will be sent back to us via the same postal service used to deliver it. Returns however, come back at a much slower pace since they are not considered a priority over delivering outbound packages. This can often times mean a delayed return before we can begin to process your package.

Once the package has arrived back one of two things will happen.

1-Packages that have been refused will be refunded if possible minus the original shipping charge and minus the return shipping fee if there is one. If the order contains non-refundable items then you will be contacted to discern the reason why you refused it. We can re-ship the package, but at the expense of the customer. Non-refundable items will not be refunded even if the package is refused. Your package will remain in our warehouse until reshipped.
2-Packages that fail to deliver due to bad addresses, incorrect spelling etc will have their recipients contacted to correct the address issue and the package will be reshipped to you. If you notice a "Return to Shipper" exception in your package tracking information, please contact us so we can get your information updated as quickly as possible to make your reshipping turn around time as fast as possible.
If you have any questions, please use the contact links above.
Unfortunately, no. Our policy is one coupon per order. Sorry about that!
This can happen for several reasons. Please make sure all fields are entered correctly. Please also make sure your billing address exactly matches the one your bank has on file. If your card is still being declined, please contact your credit card company or bank. Unfortunately when this occurs, for privacy reasons we are provided very little information regarding the reason for the denial.
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